hotline_oh

Sehr geehrter Herr Müller, vielen Dank für den Hinweis. Wir arbeiten an einer Lösung. Das Problem ist bekannt und wird mit einem der nächsten Software-Updates behoben werden.

Dear DroneOperator0, Thank you for your inquiry. The easiest method for resizing an image on a Windows PC is to use the built-in Photos app: https://support.my.uq.edu.au/app/answers/detail/a_id/3276/~/how-do-i-change-the-resolution-size-of-an-image-on-a-windows-pc%3F

Dear Sunnyfish, Thank you for your inquiry. The off-grid planning in PV*SOL is based on the SMA Off-Grid Configurator program, which we once programmed for SMA. It only contains the SMA design rules and you can only plan off-grid systems with AC-coupled batteries. It is not possible to plan systems in which the battery is DC-coupled. When using 3 x Growatt SPF 5000 ES, the batteries (2 x Growatt GBLI 6532, 6.5 kWh) are coupled on the DC side. This cannot be simulated correctly with the off-grid tool in PV*SOL. You have two options: 1. You use the off-grid tool and simulate your DC-coupled system as an AC system. To do this, create a new Growatt SPF 5000 ES in the database for the PV inverters (or use the Growatt SPH 5000 instead). On the ‘Inverters’ page, select 3 x Growatt 5000: On the ‘Battery Inverter and Battery’ page, select 3 x Growatt SPF 5000 ES and 2 x Growatt GBLI6531/2: The single line diagram looks like this: 2. You switch to a grid-connected system with electrical appliances. You create a new Growatt SPF 5000 ES in the PV inverter database (or use the Growatt SPH 5000 instead). You also create a Growatt SPF 5000 ES with one Growatt GBLI 6532, 6.5 kWh in the battery system database and select "DC intermediate circuit coupling": On the ‘Inverters’ page, select 3 x Growatt 5000: On the ‘Battery System’ page, select 1 x Growatt SPF 5000 ES with Growatt GBLI6531/2 and No. of battery systems "2": The single line diagram looks like this: In the window “System type, Climate and Grid” you set the “Maximum Feed-in Power Clipping” to zero. Then no energy will be fed into the grid. The value under “Total Consumption covered by grid” then represents the energy which cannot be covered by the PV system. This energy has to be provided by a generator.

Dear Stenger, Thank you for your inquiry. The cable length estimation has not yet been included in the 3D modelling. Thank you for pointing this out again.

Sehr geehrter Herr Rothenbühler, vielen Dank für Ihre Anfrage. Bitte senden Sie uns die betroffene Projektdatei (*.pvprj) an hotline@valentin-software.com oder laden Sie sie hier hoch. Sollten Sie beim Absturz des Programms um das Senden eines Fehlerberichts gebeten werden, senden Sie den Fehlerbericht bitte ab und teilen Sie uns die genaue Uhrzeit des Fehlerberichts mit, damit wir ihn zuordnen können. Bitte senden Sie uns auch die Log-Dateien des Programms. Diese befinden sich in folgendem Verzeichnis: C:\ProgramData\Valentin EnergieSoftware\log Bitte beachten Sie: ProgramData ist normalerweise ein versteckter Ordner. Falls er nicht angezeigt wird, aktivieren Sie bitte die Option „Versteckte Dateien und Ordner anzeigen“ in den Ordnereinstellungen oder geben Sie den Pfad im Pfadfeld des Windows Explorers ein. Wir benötigen die folgenden Dateien: - pvsolpremium.log - pvsolpremium.log.1 (falls vorhanden) - pvsolpremium.log.2 (falls vorhanden)

Dear MJL, Thank you for your inquiry. We have sent you a message with the download link.

Dear Lukas, Thank you for your inquiry. We have converted the dae file into an obj file. We were then able to import the 3D model, but the textures were missing: Colour_A02.jpg Leaf_Dif.png caule.jpg As the model was initially incorrectly orientated (tilted), we were unable to import it at a scale of 1:1. We imported it at a scale of 1:50, then tilted it backwards and then set the scale back to 1:1. Import VAL.pvprj

Dear nguyenthanhphong, Thank you for your inquiry. Tick the box for ‘Detailed Entry’:

Dear said allaw, Thank you for your inquiry. 1. You define a maximum feed-in power clipping at the feed-in point: 2. You define a charging strategy with C-charge (or I-charging) up to 100 %. The C-charge is taken exclusively from the PV system, never from the grid: By default, the battery only serves consumption and does not discharge into the grid.

Hallo Sunfan, vielen Dank für deine Anfrage. Die Wechselrichter-Umbenennung ist leider noch nicht möglich. Wir danken dir für den erneuten Hinweis.

Dear Damian, Thank you for your inquiry. The database is maintained by the manufacturers themselves. The manufacturers have access to an online database in which they can enter their products. We then carry out database updates at regular intervals and the new entries are transferred to the users' databases. We will contact the manufacturer and ask them to enter the missing products in our database. You also have the possibility to create products by yourself. The easiest way is to copy an existing dataset (battery system with Goodwe inverter and a similar battery) and overwrite the values using the Dyness datasheet.

Dear ArtemVydysh, Thank you for your inquiry. If the MPPT voltage falls below 140 V, as in your example, the MPPT still controls the operating point at 140 V and generates a PV yield. This results in losses, which you can see in the energy balance. The PV yield can increase again if a more favourable operating point can be found.

Dear ArtemVydsyh, Thank you for your inquiry. Unfortunately, your project file is unavailable. Please try to resend it (either here or to hotline@valentin-software.com). If the file is too big, please use WeTransfer or similar.

Dear klb, Thank you for your inquiry. Unfortunately, the cable plan is not available for elevated systems or polystring wiring. Alternatively, you can use the string diagram. However, cable lengths and diameters cannot be calculated automatically here; you must define them under Cables after exiting the 3D visualisation.

Dear Shakya, Thank you for your inquiry. The programme is upwards compatible but not downwards. Please use PV*SOL premium 2025 to open and simulate the project file. You may have to make the assignment in the control panel that *.pvprj files are opened with 2025.

Dear Afriyie F, Thank you for your inquiry. Select ‘All Companies’ and then tick the ‘Only user created data records’ box:

Dear Afriyie F, Thank you for your inquiry. Select ‘All Companies’ and then tick the ‘Only user created data records’ box:

Dear Tihomir, Thank you for you inquiry. Unfortunately, only PV systems with up to 7,500 mounted or up to 10,000 roof-parallel modules can currently be simulated in the 3D environment. The maximum number of modules also depends on the number of shading 3D objects, such as trees, superstructures, module row formations, etc. Unfortunately, the number of modules cannot be increased. Alternatively, you could divide your system into sub-projects and simulate them separately, or you could start by simulating only a representative, small part of the system in 3D. You will then receive a value for the "Yield reduction due to shading” in the results. Of course, you could also take screenshots within the 3D visualization, which you then add to the presentation of the 2D planning after Word export. You then plan the complete system in 2D. There you can plan with up to 100,000 modules per module area, whereby the number of module areas is unlimited. To take shading into account, you could enter the value of the "Yield reduction due to shading” from the 3D planning as a percentage value under Shading in the 2D planning. In the test version of PV*SOL premium, you can view the sample project ‘Solar Park Neuhardenberg’ (total output 20 MWp):

You divide your system into sub-projects and simulate them separately in 3D. You will then receive a value for the "yield reduction due to shading” in the results. You can take screenshots within the 3D visualization, which you then add to the presentation of the 2D planning after Word export. You then plan the complete system in 2D. There you can plan with up to 100,000 modules per module area, whereby the number of module areas is unlimited. To take shading into account, you enter the value of the "Yield reduction due to shading” from the 3D planning as a percentage value under Shading in the 2D planning.

Dear Carl, Thank you for your inquiry. Create three copies of your project file, one for each roof. In the first file, delete all PV modules on roofs 2 and 3. Then carry out the shadow simulation for roof 1 only. Proceed in the same way for roofs 2 and 3.

Hallo mdeniz17, vielen Dank für Ihre Anfrage. Bedauerlicherweise können Leistungspreise nicht berücksichtigt werden.

Dear Carl, Thank you for your inquiry. There is a memory problem, the maximum possible RAM utilisation has been exceeded. Unfortunately, our 3D tool is still a 32-bit process that has a maximum of 1.4 GB of RAM available. You can try unchecking the ‘Backup copy’ box in the 3D tool under ‘Options’. If the simulation is still not possible, we recommend that you divide the entire system into subsystems perform the shadow simulation for each subsystem individually and simulate the entire system only without shadow simulation.

Dear Venco Gary, Thank you for your inquiry. You must add a net metering tariff for consumption below 600 kWh:

Hallo oliver6666, vielen Dank für Ihre Anfrage. Bitte setzen Sie das Häkchen für Produkte, die nicht mehr lieferbar sind. Dann wird Ihnen der gewünschte Wechselrichter angezeigt:

Hallo ITL, vielen Dank für Ihre Anfrage. Die Wechselrichter von Victron Energy weisen spezielle Eigenschaften auf, die vom aktuellen Simulationsmodell größtenteils nicht korrekt dargestellt werden können. Da in naher Zukunft keine Änderungen geplant sind und es keinen Zeitplan gibt, wann das Simulationsmodell angepasst werden kann, ist es leider unwahrscheinlich, dass die Produkte von Victron Energy kurzfristig integriert werden. Pylontech-Batteriespeicher sind in unseren Datenbanken verfügbar. In der Datenbank für Batterien finden Sie die Pylontech-Speicher unter dem Hersteller Pylon Technologies Co. Ltd. In der Datenbank für Batteriesysteme finden Sie die Pylontech-Speicher unter dem Hersteller des Batteriewechselrichters. Das kann der Hersteller Pylon Technologies Co. Ltd. selber sein, aber z.B. auch unter dem Hersteller Kostal finden Sie Pylontech-Speicher.