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Hello Marius Fourie Our hotline states that your last direct request was sent in July 2023 and answered some days later; within the usual response time. In case you do mean the error reports: Yes, we receive them but cannot answer each and every request. This has several reasons: The user did not leave an email so there is no possibility to get into contact The user did not leave a short error description In case we already do know the error and fixed it, we have to ignore the following since in most cases it does not add any more informational value Please bear in mind to at least fill out some information before sending it: Kind regards! Frederik

Hi Emile, thanks for sharing the projects. I also apologize for the late reply. My assumption is that bifacial modules are not very suitable for an east-west system, as very little irradiation reaches the back of the module. Furthermore, I noticed that in the project that you posted, the bifaciality factor for the module is only 20% and not 70% as you wrote. Was that your intention? I'm sorry if I misunderstood something. Please contact me again if this doesn't answer your question. Kind regards Mikio

Hello Marius Fourie Sorry to hear that. Could you point out when that happened? I will happily forward your request to our hotline support. With maintenance you do get program and database updates and telephone and email support via our hotline team. Kind regards Frederik

Thank you so much Mikio. Is there any way with pvsol that we can import terrain. For lands on hills that would be better to design mounting system. and for the solar parks I want to use the pole mounting system as I have to mount it at perticular height. Thanks once again. Regards, Pranav

Hello Cornelia KS, thank you for your Report. Are you using a RDP connection to the computer that runs PV*SOL? When and how often does this error occur? This ("Fehler beim Mesh generieren" without utilizing the 3D Import) is a strange behavior that I'm not yet familiar with. Could you share your project here or send it to me via private message in this forum, so that I could have a look at it? Kind regards Mikio