Photoplan image gets grey

[Esteban]

Hey there,

 

This is the second time that this issue happens to me. Import the image in Photoplan, design the system and once I close the Photoplan window the little image in PVSOL gets grey. At first I thought it was only that little image but if I enter back in photoplan I see something like this.

I "solved" it exporting the picture once I created the design and then replacing the grey image in the report with the good one that I exported before.

 

Any ideas?

 

Thanks in advance

[developer_fw]

Hello Esteban

Unfortunately I never heard of this issue before. I passed this to our support team and created a ticket.

Could this happen since you updated your Windows OS? Could you specify a vague date where updates did take place probably?

Thank you for further information and kind regards!
Frederik

[Esteban]

Hi Frederik,

 

Mmm honestly I don't think it has to do with the Windows update. This is the second time that happens to me and I've done quite a few projects. I believe that maybe has to do with the image characteristics (probably size or something like that) I'll run some test and see if I find the solution. It was just to know if this was a known issue.

 

In other order of things, I'm facing another issue. I'll post it here but let me know if I have to create a new thread. 

Second or third time that this happens to me. When I change some characteristics of the projects, the simulation results and report are not shown. The first time was when I activated or deactivated the 3D view, now is depending on the model of batterie that I choose. Any idea?

[developer_fw]

Hi Esteban

On 4/18/2023 at 5:00 AM, Esteban said:

Any idea?

This sounds extremely strange. Could you send two files of a project so I can have a look into it?

The simulation results are not shown after a re-simulation took place in order to respect the changed parameters?

Thank you in advance and kind regards
Frederik

[Esteban]

On 4/25/2023 at 10:51 AM, developer_fw said:

Hi Esteban

This sounds extremely strange. Could you send two files of a project so I can have a look into it?

The simulation results are not shown after a re-simulation took place in order to respect the changed parameters?

Thank you in advance and kind regards
Frederik

A little bit late but here's a file that does what I told you.

If you change the battery (not use the Sungrow SBR 9.6 kWh) the report gets generated.

Pretty strange. Let me know if you find a solution.

Test.pvprj

[developer_mh]

Hi Esteban,

I loaded the project file into my PV*SOL and it does simulate as it should. Then the report is generated as it should. Also if I change the battery system, everything works well. Could you provide your logfiles, please? You can find them here:

C:\ProgramData\Valentin EnergieSoftware\log

First, please reproduce the issue on your computer, then close PV*SOL and send us the file pvsolpremium.log from the above mentioned folder. You can send it here as a private message.

Best regards,

Martin