Esteban Posted April 12 Report Share Posted April 12 Hey there, This is the second time that this issue happens to me. Import the image in Photoplan, design the system and once I close the Photoplan window the little image in PVSOL gets grey. At first I thought it was only that little image but if I enter back in photoplan I see something like this. I "solved" it exporting the picture once I created the design and then replacing the grey image in the report with the good one that I exported before. Any ideas? Thanks in advance Quote Link to comment Share on other sites More sharing options...
developer_fw Posted April 17 Report Share Posted April 17 Hello Esteban Unfortunately I never heard of this issue before. I passed this to our support team and created a ticket. Could this happen since you updated your Windows OS? Could you specify a vague date where updates did take place probably? Thank you for further information and kind regards! Frederik Quote Link to comment Share on other sites More sharing options...
Esteban Posted April 18 Author Report Share Posted April 18 Hi Frederik, Mmm honestly I don't think it has to do with the Windows update. This is the second time that happens to me and I've done quite a few projects. I believe that maybe has to do with the image characteristics (probably size or something like that) I'll run some test and see if I find the solution. It was just to know if this was a known issue. In other order of things, I'm facing another issue. I'll post it here but let me know if I have to create a new thread. Second or third time that this happens to me. When I change some characteristics of the projects, the simulation results and report are not shown. The first time was when I activated or deactivated the 3D view, now is depending on the model of batterie that I choose. Any idea? Quote Link to comment Share on other sites More sharing options...
developer_fw Posted April 25 Report Share Posted April 25 Hi Esteban On 4/18/2023 at 5:00 AM, Esteban said: Any idea? This sounds extremely strange. Could you send two files of a project so I can have a look into it? The simulation results are not shown after a re-simulation took place in order to respect the changed parameters? Thank you in advance and kind regards Frederik Quote Link to comment Share on other sites More sharing options...
Esteban Posted June 8 Author Report Share Posted June 8 On 4/25/2023 at 10:51 AM, developer_fw said: Hi Esteban This sounds extremely strange. Could you send two files of a project so I can have a look into it? The simulation results are not shown after a re-simulation took place in order to respect the changed parameters? Thank you in advance and kind regards Frederik A little bit late but here's a file that does what I told you. If you change the battery (not use the Sungrow SBR 9.6 kWh) the report gets generated. Pretty strange. Let me know if you find a solution. Test.pvprj Quote Link to comment Share on other sites More sharing options...
developer_mh Posted June 9 Report Share Posted June 9 Hi Esteban, I loaded the project file into my PV*SOL and it does simulate as it should. Then the report is generated as it should. Also if I change the battery system, everything works well. Could you provide your logfiles, please? You can find them here: C:\ProgramData\Valentin EnergieSoftware\log First, please reproduce the issue on your computer, then close PV*SOL and send us the file pvsolpremium.log from the above mentioned folder. You can send it here as a private message. Best regards, Martin Quote Link to comment Share on other sites More sharing options...
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