For a bit of balance - we work mainly in the range 100kWp-2MWp and get on very well with PVSOL (over the last 5+ years). The 3D model import isn't great so I tend to use the inbuilt 3D modelling.
If I want to make attractive images for a proposal I use sketchup, for accurate yield projections I use PVSOL. I think viewed as a design and analysis tool PVSOL is great.
I understand your frustration that PVSOL can't do everything but if you don't push the 3D modelling too hard it is great for - shading analysis, roof layout, stringing.
I haven't used it much but the other well regarded PV software package is PVSyst, by the look of the videos the 3D modelling is much more basic than PVSOL.
I think the admins have offered you a refund on you subscription, if you really don't get on with the software get your money back!