Ryan PSE Posted January 13 Report Posted January 13 Hello, since the 2025 release I am having issues with loading PVSOL Premium, I will get the error saying it is being blocked by antivirus but all antivirus software has been set to allow the program through. The 2024 version works fine, and after a while the 2025 version will start working normally without changing anything, but usually the first thing in the morning I get stuck trying to open the 3d visualisation, have to close and reopen the software multiple times until it will just start working. Is there any idea what I can do about this? It's happening to both of our users in the business. Thanks Quote
hotline_oh Posted January 16 Report Posted January 16 Dear Ryan, Thank you for your inquiry. Please send a screenshot with the error message to hotline@valentin-software.com. Have you been asked if a bug report should be sent to us? If you can reproduce the error, please send a bug report and let us know the exact time of the bug report so that we can assign the screenshot. Quote
Ryan PSE Posted January 24 Author Report Posted January 24 Bug report sent just now at 08:43 GMT Quote
developer_bh Posted January 28 Report Posted January 28 Hello Ryan, For other readers who might encounter a similar issue: this problem will be resolved in the upcoming R3 release. If you experience this issue in the meantime, please do not hesitate to contact our hotline, and we will be happy to assist you. Best regards, Ben Quote
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