Antivirus issue with PVSOL Premium 2025

[Ryan PSE]

Hello, since the 2025 release I am having issues with loading PVSOL Premium, I will get the error saying it is being blocked by antivirus but all antivirus software has been set to allow the program through. The 2024 version works fine, and after a while the 2025 version will start working normally without changing anything, but usually the first thing in the morning I get stuck trying to open the 3d visualisation, have to close and reopen the software multiple times until it will just start working. Is there any idea what I can do about this? It's happening to both of our users in the business.

 

Thanks 

[hotline_oh]

Dear Ryan,

Thank you for your inquiry.

Please send a screenshot with the error message to hotline@valentin-software.com.

Have you been asked if a bug report should be sent to us? If you can reproduce the error, please send a bug report and let us know the exact time of the bug report so that we can assign the screenshot.

[Ryan PSE]

Bug report sent just now at 08:43 GMT 

 

[developer_bh]

Hello Ryan,

For other readers who might encounter a similar issue: this problem will be resolved in the upcoming R3 release. If you experience this issue in the meantime, please do not hesitate to contact our hotline, and we will be happy to assist you.

Best regards,
Ben

[Fabian Grundler]

Hello, the bug still exists in PV*SOL Premium 2025 R10. Bug report was send on the 16th of September.

Machine is running Windows 11 Pro on an Intel 11th Gen i5-1185G7.

 

@developer_bh is there a general solution available to this issue? 

Best regards,
Fabian

[hotline_oh]

Dear Fabian Grundler,

Thank you for your inquiry.

The following files must be classified as safe in your antivirus program:
C:\Program Files (x86)\Valentin EnergieSoftware\PVSOL premium 2025\ValentinSoftware.PV.Desktop.Wow6432.exe
C:\Program Files (x86)\Valentin EnergieSoftware\PVSOL premium 2025\PVSOLpremium.exe

If you can confirm that all antivirus software has been set to allow the program through, please send us a bug report and provide the exact time of the bug report so we can identify it.