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Raphael Beusch
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Hello,
I got some Updates of PV Sol, but couldnt install it because the sytsem-administrator wasn't here in a wile. So, do I just have to install the last Update "setup_pvsolpremium_2019_9", or should I install all I didn't install yet first?
Of couse i would like to have all features of the updates, but are they all in the last update?

Thanks for answering,
kind regards

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  • 1 year later...

Hello I have reinstalled the software on my computer and granted I have not used it for sometime, ive tried to update it and it comes up saying no internet connection is there something I need to do. I do have internet connection do I need to pay for an update as I was under the impression updates were included when you purchased the software.

 

Many Thanks

 

Lee

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Hello Lee,

the message that there is no internet connection available is not related to paying for an update or so. Updates are always included if you have a valid software maintenance contract. When you purchase you get 6 months of updates for free. See more here:

https://valentin-software.com/en/products/software-maintenance/

You can contact our sales team with your customer number so they can explain the details.

Which version have you been purchasing? Try to download the newest version and do a fresh install, this might help:

https://valentin-software.com/en/downloads/

Kind regards,

Martin

 

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