May 26, 20179 yr comment_1134 Dear Sirs I used the PVsol premium R9 2017 for a few days in the demo version, I liked the software and bought the premium license for student. When I received the code serial, I did the whole procedure and registered the software without any failure, the problem is when I will use the software,When the PVSOL is opened a message appears that the time has expired and I can not open the program, I bought and the serial code arrived Today by email, it is impossible that it is already expired. I need your help. Thank you Report
May 29, 20179 yr comment_1135 Dear Tiago, normally, when you start the software, you should see the small window that says that your trail period has expired. You can then click on Register and type in your details, like so: https://help.valentin-software.com/pvsol/2018/start/registration/ If this doesn't help, please let us know! Kind regards, Martin Report
May 30, 20179 yr Author comment_1136 Martin, Unable to start the software, I have uninstalled and installed several times and with no results. The program says that it is registered but does not start the software, I will attach some images, I am from Brazil so the language will be in Portuguese, already tried to install in English but the software always installs like the first time it was in Portuguese. I need help, I need to use this software to simulate some arrangements for my college work that was the reason I bought the license but I can not use it and the time is passing. Report
May 30, 20179 yr Author comment_1137 Dear, I inform you that the problem is solved. The support technician solved it, it seems to me that it was something related to the serial number that was given to the system failure. Report
May 30, 20179 yr comment_1138 We have fixed this: It was a problem with the maintenance date for this serial number. Report
May 17, 20188 yr comment_1700 HI, i'm with the same problem I can't edit the serial number to put the new one Report
May 17, 20188 yr comment_1701 Hi Diego, please contact our hotline at hotline@valentin-software.com, they also have access to the licence management. Kind regards, Martin Report
January 8, 20197 yr comment_2126 dear, I have a same problem as Tiago . The program says that it is registered but does not start the software . My firm bought the license, and I wanted to switch it from one computer to another and sent the serial number deactivation form. Can you help me ? Thanks Report
January 8, 20197 yr comment_2129 Hi matko89, did you get positive feedback on the deactivation form? If yes and the problem persists, please contact our technical hotline at hotline@valentin-software.com. Kind regards, Martin Report
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