Luis Gabriel Posted February 26, 2020 Report Share Posted February 26, 2020 Hello, I'm from Brazil, I'm having trouble opening 3D modeling 1 1 Quote Link to comment Share on other sites More sharing options...
developer_mh Posted February 26, 2020 Report Share Posted February 26, 2020 Hi Luis, from your screenshot it is difficult to identify the problem. Could you describe a little what is going on? And also, please provide the log file "PVSOLpremium.log" that you can find at C:\ProgramData\Valentin EnergieSoftware\log Thanks in advance, Martin Quote Link to comment Share on other sites More sharing options...
Luis Gabriel Posted February 27, 2020 Author Report Share Posted February 27, 2020 I do not know what else to do Quote Link to comment Share on other sites More sharing options...
developer_mh Posted February 27, 2020 Report Share Posted February 27, 2020 Dear Luis, it seems that there are problems with your graphics card. "Fehler im DirectX-Device" (Error in the DirectX device) indicates that your graphic card has produced has error when executing DirectX functionality. "Fehler beim Zeichnen des Objekts" (Error when drawing the object) is a consecutive error, I'd say. Please check if you have installed the latest drivers for your graphic card. Also try to run dxdiag, please. Hit the "Windows" key, type "dxdiag", wait for the loading bar to finish and the click "Save All Information". You can send the file via private message. Hope that helps, kind regards, Martin Quote Link to comment Share on other sites More sharing options...
hrauschmayer Posted March 6, 2020 Report Share Posted March 6, 2020 Luis, conseguiu resolver? Da próxima vez, você pode recorrer ao nosso suporte, pelo e-mail suporte@solarize.com.br, ou no fórum PV*SOL que criamos no facebook (grupo PV*SOL Brasil) Quote Link to comment Share on other sites More sharing options...
Luis Gabriel Posted March 6, 2020 Author Report Share Posted March 6, 2020 consegui sim, era o hardware do computador, não suportava o directx compatível com o programa. Quote Link to comment Share on other sites More sharing options...
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