3D MODELING

[Luis Gabriel]

Hello, I'm from Brazil, I'm having trouble opening 3D modeling

[developer_mh]

Hi Luis,

from your screenshot it is difficult to identify the problem. Could you describe a little what is going on? And also, please provide the log file "PVSOLpremium.log" that you can find at

C:\ProgramData\Valentin EnergieSoftware\log

Thanks in advance,

Martin

[Luis Gabriel]

I do not know what else to do

[developer_mh]

Dear Luis,

it seems that there are problems with your graphics card.

"Fehler im DirectX-Device" (Error in the DirectX device) indicates that your graphic card has produced has error when executing DirectX functionality.

"Fehler beim Zeichnen des Objekts" (Error when drawing the object) is a consecutive error, I'd say.

Please check if you have installed the latest drivers for your graphic card. Also try to run dxdiag, please. Hit the "Windows" key, type "dxdiag", wait for the loading bar to finish and the click "Save All Information". You can send the file via private message.

Hope that helps, kind regards,

Martin

[hrauschmayer]

Luis, conseguiu resolver?
Da próxima vez, você pode recorrer ao nosso suporte, pelo e-mail suporte@solarize.com.br, ou no fórum PV*SOL que criamos no facebook (grupo PV*SOL Brasil)

[Luis Gabriel]

consegui sim, era o hardware do computador, não suportava o directx compatível com o programa.