Saving Not Possible

[lukas227]

Dear all,

Anyone else encounters that saving is not possible? What can you do about this?

After 15 sec it says file can not be saved.

Thanks veryone!

 

[hotline_oh]

Dear Lukas,

Thank you for your inquiry.

Have you enabled the saving of characteristic curves to project files? If so, please disable this function.

If autosave files are saved for the current project, please send us the most recently saved file to hotline@valentin-software.com. The autosave files are saved by default in the following directory:
C:\Users\USERNAME\Documents\Valentin EnergieSoftware\PVSOL premium 2025\Autosave

Please also send us the log files. These files can be found in the following directory:
C:\ProgramData\Valentin EnergieSoftware\log

Please note: ProgramData normally is a hidden folder. If it is not shown please enable the option "Show hidden files and folders" in the folder settings or type in the path in the Windows Explorer path field.

 We would need the following files:

• pvsolpremium.log
• pvsolpremium.log.1 (if available)
• pvsolpremium.log.2 (if available)