PV Sol crashing

[Scott-Illuminate]

Hello,

I have an end user who is currently having issues with crashes when using PV*Sol and AutoCAD at the same time. They have reported that the CPU usage hits 100%. Device specs are as follows:

Dell Latitude 5540

• 13th Gen Intel® Core™ i7-1365U vPro® 12 MB cache, 10 cores, 12 threads @ 2.69GHz
• 16 GB, 2 x 8 GB, DDR4, 3200 MT/s, Non-ECC, dual-channel
• Intel 13th Generation Core i7-1365U vPro, Intel Integrated Graphics, TBT4

The user is using PV*Sol Premium 2024 and AutoCAD LT 2025 (Version 25.0.116.0)

Is there anyone else who has experienced this issue and knows how to resolve it? Or could provide some steps to troubleshoot the issue?

 

Kind regards,

Scott

[developer_mh]

Hi Scott,

please contact our technical support team:

https://valentin-software.com/en/support/technical-support/

You can look into the Windows Event Viewer and see if you find any errors related to PV*SOL or AutoCAD. Also send them the PV*SOL log file along with your customer number (or the end customers one).

Thanks and kind regards,

Martin