Error when opening file in PVSol

[Diego]

Hi Valentin Support,

 

I´m getting the following error when trying to open a PVSol file

 

 

I have sent the error report but I´m not sure you have received it. Can you help me?

Thanks,

Diego

[hotline_tm]

Hi Diego,

Please can you send us the project file, which leads to the error message. Then we can check if the file is damaged and try to reproduce the problem.

hotline@valentin-software.com

Is there any antivirus or firewall program which can probably block the access of PV*SOL to the database file “pvsol.sdf”? There is an incompatibility with the program Byte Fence.

 It can also be that there is a problem with the database file or the initialization file. Please try the following:

• Close the program
• Delete the initialization file “pvsol.ini”. It can be found in the following folder: C:\Users\<username>\Documents\Valentin EnergieSoftware\PVSOL premium 2017
• Delete the database file “pvsol.sdf”. It can be found in the following folder: C:\ProgramData\Valentin EnergieSoftware\PVdatabase\Version4.0

 Please note: Program data normally is a hidden folder, So, if it is not shown please enable the option "Show hidden files and folders" in the folder settings.

Kind regards

Your Technical Support Team

[hotline_tm]

Hi Diego,

Thank you for sending us your project file.

We were able to modify the project file, that you can reopen it in PV*SOL.

There was a problem with the number of MPP trackers. The number of trackers of the inverters used in the project file differs from the number of trackers in the current database of PV*SOL. 

This is probably caused by intermittent changes in the database by the manufacturer.

We will send you the  modified project by e-mail.

Kind regards

Your Technical Support Team

[Diego]

Hi Technical Suppport,

 

I have tested and now the file is working fine. Thanks for the great support.