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Geplante Wartungsarbeiten an der Online-Datenbank: 14. Oktober 2026, 17:00 - 20:00 Uhr MESZ - Planned maintenance of the online databases: October 14th, 5 p.m. - 8 p.m. CEST

Software offline problem

xueting
in PV*SOL

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Hello, my colleague installed the PVsol premium software on the new computer, and it keeps showing offline status. It has been confirmed that the computer has a network. How can I change the software to online? Software cannot be updated and custom components cannot be used due to offline status

  • Quote

    Hello xueting,

    please make sure PV*SOL is allowed to contact our online DBs either in the upper right corner of the main window

    image.png

    or via Options > Program Options > Databases. This is also explained in our online help: https://help.valentin-software.com/pvsol/2022/en/options/#databases

    Please make sure a connection to our database API is possible!

    I assume you have to check your local or network firewalls for blocked requests of PV*SOL. Make sure to allow connections to our servers. In case you are located in countries with politically strictly regulated or censored internet, a VPN might help, if that is not also blocked.

    Good luck and best regards,
    Frederik

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