Jump to content

Software offline problem


xueting

Recommended Posts

Hello, my colleague installed the PVsol premium software on the new computer, and it keeps showing offline status. It has been confirmed that the computer has a network. How can I change the software to online? Software cannot be updated and custom components cannot be used due to offline status

Link to comment
Share on other sites

Hello xueting,

please make sure PV*SOL is allowed to contact our online DBs either in the upper right corner of the main window

image.png

or via Options > Program Options > Databases. This is also explained in our online help: https://help.valentin-software.com/pvsol/2022/en/options/#databases

Please make sure a connection to our database API is possible!

I assume you have to check your local or network firewalls for blocked requests of PV*SOL. Make sure to allow connections to our servers. In case you are located in countries with politically strictly regulated or censored internet, a VPN might help, if that is not also blocked.

Good luck and best regards,
Frederik

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...