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Software offline problem


xueting
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Hello, my colleague installed the PVsol premium software on the new computer, and it keeps showing offline status. It has been confirmed that the computer has a network. How can I change the software to online? Software cannot be updated and custom components cannot be used due to offline status

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Hello xueting,

please make sure PV*SOL is allowed to contact our online DBs either in the upper right corner of the main window

image.png

or via Options > Program Options > Databases. This is also explained in our online help: https://help.valentin-software.com/pvsol/2022/en/options/#databases

Please make sure a connection to our database API is possible!

I assume you have to check your local or network firewalls for blocked requests of PV*SOL. Make sure to allow connections to our servers. In case you are located in countries with politically strictly regulated or censored internet, a VPN might help, if that is not also blocked.

Good luck and best regards,
Frederik

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