Dears,

Recently, my software always crash when Im trying to select de panel. The file VALENTINSOFTWARE.PV.DESKTOP.WOW6432.EXE has appeared with a box message saying "An error occured in the application."

How can I fix it ?

 

Thanks

 

Dear Flavio,

does this happen every time that you try to select a PV module in 3D? Could you click on "send bug report", please and let us know the time and date? That'd be helpful, thanks. Also, could you provide your log files, please? You can find them here:

C:\ProgramData\Valentin EnergieSoftware\log

The files with PVSOLpremium in their name would be helpful. You can send them to me here in the forum as private message.

Kind regards,

Martin

Hello i tryed to open saved project, but it shows error exception "An error occured in the application.".

Its happening every project, when i create 3D and save it.

Log:

2022-08-08 13:36:10,792 [16148|PV*SOL UI|Visual3DController] Deinitialize failed, 3D-Process not running
2022-08-08 13:36:10,806 [16148|9|PvsolDllController] Antivirus: 
  ESET Security, enabled: True
  ESET Security, enabled: True
  Windows Defender, enabled: False
  ESET Security, enabled: False
2022-08-08 13:36:10,814 [16148|9|PvsolDllController] AntiSpyWare: 
  ESET Security, enabled: False
  Windows Defender, enabled: False
2022-08-08 13:36:14,111 [11904|PV*SOL UI|Program] Start PV*SOL premium 2022 (R6)
2022-08-08 13:36:19,107 [11904|PV*SOL UI|Splash] Skalierungsfaktor Splash: 1;
2022-08-08 13:36:25,157 [18128|1|swKutykOY1ayINsBrA] Wow6432 starting, ServerProcessId 11904, Mode: PvsolDll
2022-08-08 13:36:35,201 [11904|12|Load] ++ Load Project: C:\Users\eduard.novak\OneDrive - alza.cz\Dokumenty\Valentin EnergieSoftware\PVSOL premium 2022\Projects\Mozolin_2.pvprj ++
2022-08-08 13:39:38,257 [4032|1|swKutykOY1ayINsBrA] Wow6432 starting, ServerProcessId 11904, Mode: Visual3D
2022-08-08 13:39:38,727 [11904|14|Visual3DController] Start3D (on process 4032)
2022-08-08 13:48:07,476 [11904|14|Visual3DController] Start3D failed, (on process: 4032)
System.AggregateException: One or more errors occurred. ---> System.Threading.Tasks.TaskCanceledException: A task was canceled.
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at ValentinSoftware.PV.Main.Wow6432.Visual3DController.OpenView()
---> (Inner Exception #0) System.Threading.Tasks.TaskCanceledException: A task was canceled.<---

2022-08-08 13:48:07,476 [11904|22|Visual3DController] 3D-Process ended unexpectedly
2022-08-08 13:48:07,505 [11904|PV*SOL UI|Visual3DController] Deinitialize failed, 3D-Process not running

Hi Eduard,

please send en email with your customer nr and a project file attached to our technical support team: hotline@valentin-software.com. They might be able to help you out.

Kind regards,

Martin