Import map doenst work

[FLAVIO]

Good afternoon,

My name is Flávio, I'm engeneer in Brazil and work in photovoltaics projects.

My PVsol cant import the maps from google ou bing. It works in OSM (on street maps).

My internet is working normaly.

Please, help me.

[developer_mh]

Dear Flavio,

could you send us your log files, please? You can find them under

C:\ProgramData\Valentin EnergieSoftware\log

Please send the file named "PVSOLpremium.log" via private message here in the forum, perhaps we can see something there.

Kind regards,

Martin

[FLAVIO]

Good afternoon,

 

I replayed in a private message.

 

Thank you

[developer_mh]

Dear Flavio,

thank you for your log file. Unfortunately it doesn't contain any information related to your problem, so I guess the error occurs outside of PV*SOL. Do you have a firewall, that blocks certain URLs from being loaded, perhaps?

Could you check if you can reach these URLs, please?

https://www.openstreetmap.org

http://www.bing.com/maps

http://maps.google.com

Also note that bing and google use the http protocol, not https, so perhaps this might be the reason. Perhaps your network is blocking http (without s) requests?

Kind regards,

Martin

[FLAVIO]

I reseted the software yesterday.

Today, when I tested it, it worked. Maybe because I opened the sites listed above in the navagator before open in PVSol.

I dont know why. But, now its working.

Thank you.

Flavio Narezzi