Can't import .dae-file

[Niclas]

Hello,

Since the update today I'm having problems with importing .dae-file. It's created in Sketchup. What's wrong? I get the following information:

 

[developer_mh]

Hi Niclas,

since we haven't changed anything in the 3D model importer or the 3D environment, I believe that it is a coincidence that this error occurred only today. The error message says that some other process is accessing the files. Perhaps you can try to close all PV*SOL instances and then delete all folders inside

C:\Users\{YOUR-USERNAME}\AppData\Local\Valentin EnergieSoftware\Temp\PVSOL premium 2019

Did you change anything else on your computer other than the PV*SOL update?

Kind regards,

Martin

[Niclas]

Hello,

I tried this but it didn't work. I still can't import the .dae-file. Either it shows the message that I previously uploaded or it says this: 

[Niclas]

I tried to uninstall and install the software again. Did not work. Same problem. Do you have any solution?

[developer_mh]

Hi Niclas,

can you check if there is another process accessing these directories? E.g. do you have an antivir software where you could add an exception for that folder, just to test?

Kind regards,

Martin

[Niclas]

Hello again,

I've now set that folder as an exception for the antivirus, but that didn't change anything. I've also tried to install the older version (PVSOL 2019 R10) but it didn't work either.

[developer_mh]

Hi Niclas,

yes, I think it has nothing to do with the PV*SOL version. Have you imported this exact file before and it worked? Or was it another file? Did you change anything else in your system?

Kind regards,

Martin