Mihail_Volt

Hello, During the process of purchasing a maintenance subscription for PV*SOL premium 2022 (R7), we made an error, we buy maintenance for PV*SOL premium 2023. I am wondering if this subscription can be changed or cancelled. If it is possible to change it, I would like to know if I can receive a partial refund of the amount paid. If it is possible to cancel the order, I would like to know if the full amount paid can be refunded. Thank you in advance for your understanding and assistance. Sincerely

When designing in 3d mode, the menu bar where objects, such as walls, trees, ...etc, can be added doesn't appear and cannot be configured to do so. I have tried all possible scaling options (e.g. change the monitor, adjusting the scale of apps) without success. I have contacted the technical and sales teams, but no response. I also asked other users and they reported the same problem. We own a solar system design company in the middle east and trying to use PV*SOL as the main designing software. The software seems the most promising platform for solar design out there, but with such a disappointing issue and response, we are currently looking for alternatives. We really hope this would improve. Please check the attachment below for more information.