Joao Prates

Hi all, I needed to do some comparisons between several project options, and noticed there is no way to have several projects open at the same time except to open PV*SOL for each one... not so good... The worst came when with only 3 project versions opened I could definitely notice a huge performance hit on my computer, even though nothing was being done on them. Opening task manager to see what exactly was causing this huger overload, this info showed up: The 3 opened projects were all above 17% CPU usage, plus even higher GPU usage, and this while sitting there idle on the 3D "cable plan" tab. I then exited the 3D module on each one, and the resource usage got back to what it is supposed to be when idle, i.e. near zero, CPU, GPU, and even low memory usage: I have been told there won't be any changes on the 3D module for at least 1,5 years to come (optimistically speaking). This absurd performance and resource usages are, in my view, something that needs urgent looking into, we can't wait weeks for it to be fixed, let alone years. To be clear, this thread is not about using 3 program instances at the same time, it is about one single instance taking 20% CPU and GPU while doing nothing. Please fix this ASAP. Thank you.

So all business are suppose to close doors before christmas and wait 3 weeks for support? And I thought the damn southern countries were the ones who did no work at all, those lazy bastards... Official bank holidays in Portugal, southern country, are December 25th and January 1st alone. In Germany, central Europe, it is 24th, 25th December, plus 1st and 6th January, seems they like double rest time. Even considering German holidays, I count 10 working days since we first reported the first issue on December 19th, and ZERO answers. In my view a global international software company cannot just shut doors like this, it has responsibilities to its customers, it's unbelievable VS does this. Companies around the world using their software do not stay home for 3 weeks on Christmas, they have projects and deadlines to meet. I'm very disappointed to say the least.

Dear Sirs at Valentin Software, Since December the 19th we have filled 5 support request via email address hotline@valentin-software.com, plus one NFR (New Feature Request). Apart from the automated "Your inquiry has been received" reply, no other answer as came, except for a human "we'll look into it" for the first ticket. I understand christmas and new year bank holidays took place meanwhile, but that's 3 days off at most, we're waiting for 2 full weeks now with ZERO feedback. This is not the kind of technical support one expects from a software house selling its products at well over 1k Eur. We just hit an issue that is blocking us from advancing in yield calculations: the shading simulation for the modules on one system is crashing all the time. Let's hope you get this message from the forum and answer our requests soon.

Files sent as requested. One more question still in the 3D import context: From all of the file formats you support, which one is the preferred one, i.e. fastest to import? I'm assuming you transform the input files to some kind of internal representation of yours, and the manipulation speed during simulations is not affected by the original file format used for import... is this assumption correct?

Hi, We've been working on a complex 3D model to try to import it into PV*Sol in a way we can simulate real environment conditions, i.e. terrain levels, buildings, etc. So far we managed to generate the 3D model and to decimate it to very low level resolution on not so important details such as trees and cars parked outside, leaving the buildings in high detail. The only thing missing still is to work out how to reduce the number of texture files to a single file and reduce its resolution to the max 4096 pixels - any help on that would be appreciated. However, the real reason I'm posting this message is message is to ask support for assistance on this error message while importing the *.obj file: As you can see from the bottom legend square taken from Meshlab, the model only has 223k vertices, but PV*Sol claims it has over 400k vertices. Why is this happening? I can send you the *.obj file if you need, just let me know how to share it privately. Thank you, Joao Prates