Cannot access "Results" and "Preentation"

[PhilipSW]

Hi, used PV SOL for 2 years without any problem, but after last update I cannot access the "Results" and "Presentation" page after making a correct PV plant. Someone has the same issue? KR Philip 

[Jon]

Hi PhilipSW.

 

I have had the same problem and PVSOL support gave me this advice.

 

The problem seems to be due to your antivirus scanner. This probably blocks the access to the needed directory:

 

·         C:\Users\<UserName>\AppData\Local\Valentin EnergySoftware\Temp.

 

Please try to add this path/directory and the PVSOLpremium.exe (e.g. "C:\Program Files (x86)\Valentin EnergieSoftware\PVSOL premium 2021\PVSOLpremium.exe") to the virus scanner exclusion list or classify them as safe.

it didn´t work for me,

For the time being I have reinstalled previous version R4 (the file was on downloads folder).

And now it works again.

Kind regards