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I receive an error message during software installation – what can I do?

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in FAQ (Read only)

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Installation Problems

If you receive error messages during the software setup, please send us a screenshot of the error message via e-mail.

Please note the following:

  • Are you using the correct version? We provide the latest version of our software on our website. Your user license is valid for program versions from 2025 Release 1 onwards. Older program versions cannot be activated with a user license.
  • Are you using the correct software? Some users confuse PV*SOL and PV*SOL premium.
  • Has your license manager prompted you to register as a license user in our license portal? Have you registered and been assigned a valid license? You can find step-by-step instructions for using a user license in our help section, and further information can be found in the FAQs for the new licensing model.
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