The file cannot be found error

[b.yilmaz]

Hello,

We were having trial session to see if our projects fit the PVSol capabilities as a company. After trial period ended, we changed our IT company, so we tried again to see if something has changed.

 

There seems to be an issue regarding the folder name that trial run is saved. The Username in OneDrive does not contain a file names "Belgeler", but somehow PVSol tries to save it to that file which does not exist. We tried to rename the folder manually, yet that is not recognized by the software. I attached the error screenshot. 

 

[developer_mo]

Hello b.yilmaz,

thanks for reaching out and sorry for the late reaction.

Unfortunately, I am not yet familiar with this error. If you didn't figured it out on your own in the meantime, please contact our technical support. You can find their contact details at the bottom of the following page:

https://valentin-software.com/en/support/technical-support/

Kind regards

Mikio