Boris Posted November 27, 2016 Report Share Posted November 27, 2016 Hi guys, I have a very serious problem. My hard disk was completely damaged, so I can`t run PVSol Premium anymore... What are the steps for this case???, What can I do to recover my license??? Please, I beg for your answer as son as possible... Thanks. Boris. Quote Link to comment Share on other sites More sharing options...
developer_mh Posted November 28, 2016 Report Share Posted November 28, 2016 Hi Boris, we are very sorry about what happened to your hdd. At least, you won't have a problem concerning PV*SOL. The official way to recover your licence is to fill out the form "Request for reactivation of software" which you find here: http://www.valentin-software.com/en/downloads/other You can send this form to sales@ or info@valentin-software.com (or even fax it to us ) All the best for the recovery of the rest of your system! Kind regards, Martin Quote Link to comment Share on other sites More sharing options...
Boris Posted November 28, 2016 Author Report Share Posted November 28, 2016 Thank you Martin. What happens if I don´t have the program serial number or other information? ¿Could be tracked only with my name? Regards, Boris. Quote Link to comment Share on other sites More sharing options...
developer_mh Posted November 28, 2016 Report Share Posted November 28, 2016 Hi Boris, yes, your name and company information and email address we sent the serial number to should be sufficient. Just send the form to my colleagues and they will contact you in case they need more information. Kind regards, Martin Quote Link to comment Share on other sites More sharing options...
Boris Posted November 28, 2016 Author Report Share Posted November 28, 2016 Thanks a lot Martin. Quote Link to comment Share on other sites More sharing options...
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